ORDERING & PAYMENT
When placing an order, the full amount is reserved on your account.
The payment is debited from your card when the order is dispatched.
All customers paying by card are subject to validation checks. For security reasons, we do not store any payment information in our database.
We offer safe payments using credit cards (Visa, MasterCard, etc). Transactions on Amundsensports.com are processed using KLARNA, a third party secure online payment gateway that encrypts your card details in a secure host environment. Additionally, we offer VIPPS payments for Norwegian customer.
All prices are shown in local currency where available, and otherwise priced in Euros (EUR). Payments are currently accepted in the following currencies:
- Euros (EUR)
- US Dollars (USD)
- Norwegian Kroner (NOK)
Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All pricing is shown inclusive of tax.
Orders for EU, UK, Norway, Japan, Australia and Canada will be sent duty paid.
Import duty may be due on US orders above 800 USD.
RETURNS & EXCHANGES
If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange. All returns should be in ‘as new’ condition, both unwashed and unworn.
Faulty items will either be replaced, repaired or refunded following evaluation by the Amundsen Sports Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these are possible, we will offer a refund.
Returns are only accepted for items purchased directly from amundsensports.com. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.
If you would like to make an exchange on your purchase, please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
HOW TO MAKE A RETURN
To make a return fill in this RETURN FORM E-MAIL, with information if this is a return, exchange or a claim. Once complete, place the pre-paid return label that came with your order on the outside of your return package. Please contact DHL to organize pick-up of your package.
To make a return fill in this RETURN FORM E-MAIL, with information if this is a return, exchange or a claim. Once complete, place the pre-paid return label that came with your order on the outside of your return package. Please drop off the package at any post office.
US, CANADIAN, AUSTRALIAN & JAPANESE CUSTOMERS
Please fill in this RETURN FORM E-MAIL and customer Services will send you the relevant documents for return and organize pick-up of your package.
FREE PRE-PAID RETURN LABEL
All orders within the EU and Norway will come with a pre-paid return label inside the parcel.
Orders from all other markets will get a free pre-paid return label sent by email from customer services.
If you wish to exchange or return your product Amundsen Sports will cover the return shipping cost.
Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount will be refunded to the payment card within 7 days.
We offer FREE SHIPPING for orders above 200 USD / 200 EUR / 2000 NOK. For orders under 200 USD / 200 EUR / 2000 NOK we will add a shipping fee of 20 USD / 20 EUR / 200 NOK.
For all orders in EU, UK, US, Canada, Australia and Japan we ship with DHL.
For orders in Norway we ship with Bring.
All orders are processed at our distribution center in Stockholm, Sweden, within one business day, subject to payment clearance and stock availability. We operate Monday to Friday with exception for Swedish public holidays.
ESTIMATED DELIVERY TIMES
Norway; 2 working days
EU & UK; 2 working days
US & Canada: 3 working days
Japan: 3-4 working days
Australia: 3-4 working days
If we receive packages from a customer/recipient who has refused the package sent them by DHL or Bring, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 30 EUR / 300 NOK.