TERMS AND CONDITIONS

Ordering and Payment

Placing an order
Creditcard

Pricing

Currencies and pricing

Returns & Exchanges

Returns
Exchange
How to make a return
Return & exchange Shipping Cost

Warranty

Submit a claim

Shipping

Free shipping limit
Shipping methods
Estimated delivery times
Brexit
Unclaimed packages
Claimes


ORDERING & PAYMENT

Placing an order

When placing an order, the full amount is reserved on your account.
The payment is debited from your card when the order is dispatched.
All customers paying by card are subject to validation checks. For security reasons, we do not store any payment information in our database. 

Creditcard

We offer safe payments using credit cards (Visa, MasterCard, etc). Transactions on Amundsensports.com are processed using KLARNA, a third party secure online payment gateway that encrypts your card details in a secure host environment. Additionally, we offer VIPPS payments for Norwegian customer.


PRICING

Currencies and pricing?

All prices are shown in local currency where available, and otherwise priced in Euros (EUR). Payments are currently accepted in the following currencies:

  • Euros (EUR)
  • US Dollars (USD)
  • Norwegian Kroner (NOK)

Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All pricing is shown inclusive of tax.
Orders for EU, UK, Norway, Japan, Australia and Canada will be sent duty paid.
Import duty may be due on US orders above 800 USD.


RETURNS & EXCHANGES

Read about returns on our return page.

Returns

Exchange

If you wish to exchange your product, Amundsen Sports will cover the return shipping cost. 
If you wish to return your product Amundsen Sports will deduct 19 USD / 19 EUR / 190 NOK from your payment to cover some of the shipping and handling costs. Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount subtracted the related return shipping costs will be refunded to the payment card within 7 days.

If you would like to make an exchange on your purchase, please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

How to make a return

EU CUSTOMERS & NORWEGIAN CUSTOMERS

1. Register your return online by logging into My Account on staging-amundsensportscom.kinsta.cloud or by clicking the link in your original order conformation.
2. Put the unused and unwashed products in appropriate packaging.
Make sure the hangtags are still on.
3. Place the delivery note inside the package.
4. Properly seal the package and stick the return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.
5a. Norway: Drop off the package at any post office – make sure the package gets registered. (Save/take a photo of your receipt when you deliver your package.)
5b. Rest of Europe: Schedule your pick up from DHL or deliver the package at any DHL pick up point.

US, CANADIAN, AUSTRALIAN & JAPANESE CUSTOMERS

1. Register your return online by logging into My Account on staging-amundsensportscom.kinsta.cloud or by clicking the link in your original order conformation.
2. Put the unused and unwashed products in appropriate packaging.
Make sure the hangtags are still on.
3. Place the delivery note inside the package.
4. Print out the return label which is sent to your email address after completion of the online return process (You will receive your return labels within 24 hours) .
5. Properly seal the package and place the return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.
6. Schedule a pick-up from DHL by following the link in the email you received after completion of the online return process.

Be aware that it can take until 3 weeks before the money are received on your credit card.

Return & Exchange Shipping Cost

If you wish to exchange your product, Amundsen Sports will cover the return shipping cost.
If you wish to return your product Amundsen Sports will deduct 19 USD / 19 EUR / 190 NOK from your payment to cover some of the shipping and handling costs.
Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount subtracted the related return shipping costs will be refunded to the payment card within 7 days.


Warranty

Submit a claim

If your product is broken or damaged we’ll need you to submit a warranty claim in order to evaluate whether the damage is covered by our warranty or not.

Please make sure you read the following as it’s necessary before submitting your claim.

› Make sure you have a valid proof of purchase (without this it’s extremely difficult to process the claim systematically). These steps are explained in the form.

› Please make sure to fill out the entire form.

› If your warranty gets approved you will receive instructions about how to proceed with getting a replacement.


Shipping

Free shipping on orders above 200 USD / EUR

We offer FREE SHIPPING for orders above 200 USD / 200 EUR / 2000 NOK. For orders under 200 USD / 200 EUR / 2000 NOK we will add a shipping fee of 20 USD / 20 EUR / 200 NOK.
You can sign up for waiting list on the product page. This allows us to send you a heads up when the product is back in stock.

SHIPPING METHODS

For all orders in EU, UK, US, Canada, Australia and Japan we ship with DHL.
For orders in Norway we ship with Bring.

All orders are processed at our distribution center in Stockholm, Sweden, within one business day, subject to payment clearance and stock availability. We operate Monday to Friday with exception for Swedish public holidays.You can sign up for waiting list on the product page. This allows us to send you a heads up when the product is back in stock.

ESTIMATED DELIVERY TIMES

Our delivery time can vary slightly depending on your location.

Our delivery time is currently:

Norway; 2-3 working days
EU & UK; 2-5 working days
US & Canada: 2-5 working days
Japan: 3-4 working days
Australia: 3-8 working days

As soon as your order is shipped, you’ll receive a shipping confirmation from us with details on how to track your order.

Have in mind that business days are considered Monday to Friday as our warehouse do not work or process orders during the weekend.

*In periods with sales, special offers, launches, etc. the timeframe above may be extended with up to three more business days, (i.e. it can take up to six business days before your order is shipped)

We do everything we can to make sure you receive your order on time but can not predict nor fix unforeseen problems that pull a break on the shipment e.g., extreme weather or accidents.

BREXIT – SHIPPING TO UNITED KINGDOM (UK)

As a result of Brexit, we no longer ship orders to the UK with a total order value of less than 140 EUR. This is a temporary solution, and we are working to offer regular shipping again as soon as possible.

UNCLAIMED PACKAGES

If we receive packages from a customer/recipient who has refused the package sent them by DHL or Bring, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 30 EUR / 300 NO

CLAIMS

Faulty items will either be replaced, repaired or refunded following evaluation by the Amundsen Sports Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these are possible, we will offer a refund.

Claims are only accepted for items purchased directly from amundsensports.com. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.



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