Terms and conditions

ORDERING & PAYMENT

When placing an order, the full amount is reserved on your account.
The payment is debited from your card when the order is dispatched.
All customers paying by card are subject to validation checks. For security reasons, we do not store any payment information in our database.

Creditcard
We offer safe payments using credit cards (Visa, MasterCard, etc). Transactions on Amundsensports.com are processed using KLARNA, a third party secure online payment gateway that encrypts your card details in a secure host environment. Additionally, we offer VIPPS payments for Norwegian customer.

PRICING

All prices are shown in local currency where available, and otherwise priced in Euros (EUR). Payments are currently accepted in the following currencies:

  • Euros (EUR)
  • US Dollars (USD)
  • Norwegian Kroner (NOK)

Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All pricing is shown inclusive of tax.
Orders for EU, UK, Norway, Japan, Australia and Canada will be sent duty paid.
Import duty may be due on US orders above 800 USD.

RETURNS & EXCHANGES

If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange. All returns should be in ‘as new’ condition, both unwashed and unworn.

CLAIMS

Faulty items will either be replaced, repaired or refunded following evaluation by the Amundsen Sports Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these are possible, we will offer a refund.
Returns are only accepted for items purchased directly from amundsensports.com. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.

EXCHANGE

If you would like to make an exchange on your purchase, please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

HOW TO MAKE A RETURN
EU CUSTOMERS

To make a return fill in this RETURN FORM E-MAIL, with information if this is a return, exchange or a claim. Once complete, place the pre-paid return label that came with your order on the outside of your return package. Please contact DHL to organize pick-up of your package.

NORWEGIAN CUSTOMERS

To make a return fill in this RETURN FORM E-MAIL, with information if this is a return, exchange or a claim. Once complete, place the pre-paid return label that came with your order on the outside of your return package. Please drop off the package at any post office.

US, CANADIAN, AUSTRALIAN & JAPANESE CUSTOMERS

Please fill in this RETURN FORM E-MAIL and customer Services will send you the relevant documents for return and organize pick-up of your package.

CUSTOMER SERVICE
customer@amundsensports.com
FREE PRE-PAID RETURN LABEL

All orders within the EU and Norway will come with a pre-paid return label inside the parcel.
Orders from all other markets will get a free pre-paid return label sent by email from customer services.
If you wish to exchange or return your product Amundsen Sports will cover the return shipping cost.
Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount will be refunded to the payment card within 7 days.

SHIPPING

We offer FREE SHIPPING for orders above 200 USD / 200 EUR / 2000 NOK. For orders under 200 USD / 200 EUR / 2000 NOK we will add a shipping fee of 20 USD / 20 EUR / 200 NOK.

SHIPPING METHODS

For all orders in EU, UK, US, Canada, Australia and Japan we ship with DHL.
For orders in Norway we ship with Bring.
All orders are processed at our distribution center in Stockholm, Sweden, within one business day, subject to payment clearance and stock availability. We operate Monday to Friday with exception for Swedish public holidays.

ESTIMATED DELIVERY TIMES

Norway; 2 working days
EU & UK; 2 working days
US & Canada: 3 working days
Japan: 3-4 working days
Australia: 3-4 working days

UNCLAIMED PACKAGES

If we receive packages from a customer/recipient who has refused the package sent them by DHL or Bring, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 30 EUR / 300 NOK.