FREQUENTLY ASKED QUESTIONS
Returns & Exchanges
How can I return an item?
- You can register your return here
- Norway and Europe: Use the pre-printed return label that was included in the package.
- US, UK and rest of the world: print out the return label which is sent to your email address after you have completed the return form.
Please make sure of the following criteria have been met:
- The return is initiated within 30 days of your order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
What is the deadline for returning a product?
We have a 30-day open purchase period. We only accept products purchased directly from Amundsensports.com. If you have purchased an item from one of our retailers, you can contact them directly for returns, exchanges and claims.
What is the return fee?
If you wish to return your product Amundsen Sports will deduct $10 USD / $10 EUR /100NOK from your payment to cover some of the shipping and handling costs.
How long does it take to get a refund after a return?
If you find yourself waiting for your refund please remember the following:
- Returns typically arrive at our warehouse facilities 8-12 business days after shipping. Our warehouses will at this point require 1-3 business days to process your return and to make sure all the return criteria is met.
- At this point, please allow 4-10 business days for the reimbursement to be transferred back to your account.
- The amount will automatically be refunded to the same card you used when placing the order.
- If you haven’t heard from us (or received the credit memo”) within 14 business days after you initiated your return, please send us a message here
Can I change from one product to another?
You can change size and color within the same style. If you want to change from one product to another, you can return the original order and place a new order for your desired product.
How much does it cost to exchange a product?
We offer free exchanges. Register your exchange here
Can I change my order after it has been placed?
At Amundsen Sports, we work very hard with our warehouse to ship your order as quickly as possible
Given this, we cannot cancel orders once they have been received. Once an order has passed through our checkout system, you will need to file a return so we can refund your purchase.
The same is true for changes to your order. If you’ve ordered the wrong product/color/quantity, you can initiate a return after the delivery has been made. In the meantime, you can place a new order for the correct item(s). Note: You must have received the order to initiating a return.
I have not received confirmation of my order, what shall I do?
There are some common reasons why you may not receive your order confirmation. Your email address might be misspelled, the order confirmation is in your spam folder or the order has not yet been processed in our system. If you have not received anything within 24 hours, please contact our customer service here
How will my package be delivered?
- Norway: Your parcel(s) will be delivered to your nearest post office (Posten/Bring).
- Rest of the world: Your parcel(s) will be delivered with DHL. DHL will contact you ahead of delivery and you can choose pickup at a DHL service point, home delivery or other alternatives.
What payment options do you have?
- Norway: Visa, Mastercard or Vipps.
- Rest of the world: Visa, Mastercard or American Express
Can I return an item purchased in a physical store?
Unfortunately, items can only be returned in person at one of our three brand stores—Oslo, Boulder, or New York. Otherwise, you must ship the item(s) back to us and register your return here
Where can I find my order number?
You can find the order number at the top of your order confirmation or log into your account at our website, amundsensports.com.
Where can I buy Amundsen products?
You can find an overview of our stores and retailers here
Where can I find size/fit information?
We have a general size guide. If you need measurements for a specific product, we are happy to help you. Contact us here
How should I wash the products?
Each garment has a label on the inside of the product showing how to wash it. To take care of the product in the best possible way, we recommend that you follow the instructions carefully. Products washed outside the washing instructions are not covered by the guarantee.
However, if your favorite has picked up some mud, dirt, or snow, but is new/recently treated, we encourage you to test with a wet cloth or soft sponge first to see if it does the job.
Do I have to pay customs or taxes?
All orders are shipped DDP (Delivery Duty Paid). This means that the costs of customs and taxes are included in the price you see during checkout. You will not receive any additional customs or taxes after you have placed your order.
How can I track my package?
As soon as your package has been shipped, you will receive a message that it is on its way. You will also receive a tracking number that allows you to track your package at any time.
What does the delivery costs?
We have free shipping over 2000NOK/200USD/200EUR, and the package is delivered free of charge. Orders under 2000NOK/200USD/200EUR will be charged with 100NOK/10USD/10EUR.