RETURNS

Dear customer. We hope you love everything that you order from us but if something isn’t quite right, you have 30 days to return your products. Please note that returns are only accepted for items purchased directly from amundsensports.com. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.

If you wish to return your product Amundsen Sports will deduct 19EUR / 190 NOK from your original payment before refunding the balance amount. Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount less the related return shipping costs will be refunded to the payment card within 7 days.

If you would like to make an exchange on your purchase, please follow the steps in the section ‘How to make a return’ – then place a new order for your desired product. A refund for your returned order will be made as soon as we receive the returned goods.

Please ensure that all items are returned unworn, clean and have all of their tags and original packaging. Shoes must be returned with their original boxes and tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

For further information please select your location on the list below.

NORWAY

Register your return online using the portal above (or log in on My Account on amundsensports.com – go to orders – choose order you want to return/exchange). You can also use the link in your original order conformation. Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.

Properly seal the package and stick the return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging. Drop off the package at any post office – make sure the package gets registered. (Save/take a photo of your receipt when you deliver your package.)

EUROPE

Register your return online using the portal above (or log in on My Account on amundsensports.com – go to orders – choose order you want to return/exchange). Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.

Properly seal the package and stick the return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging. Schedule your pick up from DHL or deliver the package at any DHL pick up point.

USA

Register your return online using the portal above (or log in on My Account on amundsensports.com – go to orders – choose order you want to return/exchange). Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.

Print out the return label which is sent to your email address after completion of the online return process (You will receive your return labels within 48 hours). Properly seal the package and place the return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.

Schedule a pick-up from DHL by following the link in the email you received after completion of the online return process.

INTERNATIONAL

Register your return online using the portal above (or log in on My Account on amundsensports.com – go to orders – choose order you want to return/exchange). Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.

Print out the return label which is sent to your email address after completion of the online return process (You will receive your return labels within 48 hours). Properly seal the package and place the return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.

Schedule a pick-up from DHL by following the link in the email you received after completion of the online return process.

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