Ordering & Payment
Placing an order
When placing an order, the full amount is reserved on your account. The payment is debited from your card when the order is dispatched.
All customers paying by card are subject to validation checks. For security reasons, we do not store any payment information in our database.
Credit card
We offer safe payments using credit cards (Visa, MasterCard, etc). Additionally, we offer VIPPS payments for Norwegian customer.
Pricing
All prices are shown in local currency where available, and otherwise priced in Euros (EUR). Payments are currently accepted in the following currencies:
- Euros (EUR)
- US Dollars (USD)
- Norwegian Kroner (NOK)
Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All pricing is shown inclusive of tax.
Orders for EU, UK, Norway, Japan, Australia and Canada will be sent duty paid.
Import duty may be due on US orders above 800 USD.
Returns and Exchanges
Returns
Read about returns on our return page.
Exchange
If you wish to exchange your product, Amundsen Sports will cover the return shipping cost.
If you wish to return your product Amundsen Sports will deduct 19 USD / 19 EUR / 190 NOK from your payment to cover some of the shipping and handling costs. Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount subtracted the related return shipping costs will be refunded to the payment card within 7 days.
If you would like to make an exchange on your purchase, please follow the steps in the return section. Exchanges can be made on a like-for-like basis, this means a different size of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Return and Exchange Shipping Cost
If you wish to exchange your product, Amundsen Sports will cover the return shipping cost.
If you wish to return your product Amundsen Sports will deduct 19 USD / 19 EUR / 190 NOK from your payment to cover some of the shipping and handling costs.
Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package. The amount subtracted the related return shipping costs will be refunded to the payment card within 7 days.
Claim
If your product is broken or damaged we’ll need you to submit a warranty claim in order to evaluate whether the damage is covered by our warranty or not.
Please make sure you read the following as it’s necessary before submitting your claim.
› Make sure you have a valid proof of purchase (without this it’s extremely difficult to process the claim systematically). These steps are explained in the form.
› Please make sure to fill out the entire form.
› If your warranty gets approved you will receive instructions about how to proceed with getting a replacement.
Shipping
For all orders in EU, UK, US, Canada, Australia and Japan we ship with DHL.
For orders in Norway we ship with Bring.
All orders are processed at our distribution center in Stockholm, Sweden, within one business day, subject to payment clearance and stock availability. We operate Monday to Friday with exception for Swedish public holidays. You can sign up for waiting list on the product page. This allows us to send you a heads up when the product is back in stock.
Our delivery time can vary slightly depending on your location.
Our delivery time is currently:
Norway; 2-3 working days
EU & UK; 2-5 working days
US & Canada: 2-5 working days
Japan: 3-4 working days
Australia: 3-8 working days
As soon as your order is shipped, you’ll receive a shipping confirmation from us with details on how to track your order.
Have in mind that business days are considered Monday to Friday as our warehouse do not work or process orders during the weekend.
*In periods with sales, special offers, launches, etc. the timeframe above may be extended with up to three more business days, (i.e. it can take up to six business days before your order is shipped)
We do everything we can to make sure you receive your order on time but can not predict nor fix unforeseen problems that pull a break on the shipment e.g., extreme weather or accidents.
If we receive packages from a customer/recipient who has refused the package sent them by DHL or Bring, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 30 EUR / 300 NO
Faulty items will either be replaced, repaired or refunded following evaluation by the Amundsen Sports Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these are possible, we will offer a refund.
Claims are only accepted for items purchased directly from amundsensports.com. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.